Return Timeframe

  • Returns are accepted within 14 days of your purchase

  • Items must be:

    • In original condition (unworn, unused, with tags attached)

    • Accompanied by your receipt or proof of purchase

After 14 days, we are unable to offer a return or exchange.

Store Credit Only

We do not offer refunds.

Eligible returns will receive store credit, which:

  • Can be used in-store only

  • Cannot be used online (we do not offer online shopping)

  • Is valid for 12 months from the date of issue

  • Will expire after 12 months and cannot be reinstated

Please note: store credit is not issued as a gift card and is only tracked internally.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings or other pierced jewelry

  • Undergarments

  • Items that have been altered in any way or custom made

  • Sale or clearance items (unless faulty)

Faulty or Incorrect Items

If you believe you've received a faulty or incorrect item, please return it to the store within 14 days with your receipt. Our team will assess the issue and provide a suitable solution.

How to Make a Return

Returns can be made either in person or by post.

In-Store Returns

Bring your item and proof of purchase to our store. Once approved, your store credit will be issued immediately.

Return by Post

To return an item by post, please first email our team at hello@smikrosebery.com.au with:

  • Your full name
  • Proof of purchase
  • Reason for return

Once approved, you may send the item back to us for assessment.

Please note:

  • Return postage costs are the responsibility of the customer
  • Items remain the customer’s responsibility until received by us
  • Store credit will be issued once the return has been received and inspected by our team

Have Questions?

We're happy to help.
Contact our team directly at:

hello@smikrosebery.com.au
0418837264