Welcome to our FAQ page! Below you’ll find answers to the most common questions we get asked in-store. If you still need help, feel free to reach out — we’re happy to assist.

Orders & Payments

Can I place an order online?

We do not offer online shopping through our website at this time.

However, if you already know what you would like to purchase, you can submit a purchase enquiry and our team will assist you with availability, sizing and styling before completing your purchase over the phone or in-store.

Once confirmed, payment can be made securely over the phone and your item can either be collected in-store or shipped to you.

What payment methods do you accept?

We accept cash and credit cards in-store.

Returns & Store Credit

Do you accept returns or exchanges?
Yes, we accept returns and exchanges within 14 days of purchase.
You can either exchange your item or receive store credit to use at a later date.

What items can’t be returned?
We are unable to accept returns on:

  • Earrings and pierced jewelry

  • Undergarments

  • Swimwear

  • Sale or clearance items

  • Items that have been altered or customised in any way

Store credit is valid for 12 months and can only be used in-store.

Product Info

Are your items true to size?
Yes, our items generally run true to size. However, sizing can vary slightly by brand.

Do you restock sold-out items?
Yes, we restock popular styles regularly. Feel free to ask in-store about upcoming restocks.

Can I request alterations or customisations?
Yes! We offer alterations and customisation services in-store. Speak to our team for options and pricing.

Care Instructions

We know how important it is to take good care of your dresses. To keep them looking their best, we recommend:

  • Hand washing instead of machine washing

  • Using a mild detergent and cold water

  • Hanging to dry in the shade

Following these steps will help your dresses last longer and maintain their shape and color.

Store Details

Where are you located?
64 Mentmore Ave, Rosebery, NSW, 2018

What are your opening hours?
Monday – Sunday: 9:00am – 5:00pm

Contact Us

Still have questions? We’re here to help.

Email: hello@smikrosebery.com.au

We respond to all enquiries within 1 business day.